Roles & Responsibilities are Not Clear or Understood
Operating models help define which roles are needed to fulfill what functions to deliver value. Confusion creates inefficiency, delay, and waste.
Customer Needs Cannot be Satisfied with Existing Processes
Customer needs and technology capabilities change (sometimes rapidly). Operating models must be revisited & refreshed to keep up.
Operating Model Design Workshop
Optimize value delivery
Your operating model defines how you are organized to deliver value. Identifying your core capabilities and the people, processes, and tools which deliver them are the way to ensure optimum efficiency and effectiveness.
New organizations need to define their operating models, and those must be aligned to strategy and structure. As the organization changes, the operating model needs to be revisited, refreshed, and updated to maximize ongoing value delivery in any environment.
People want to do the right thing, but when no one knows how something should get done or who should do it, duplication & waste occur.
Workflows Not Keeping Pace with Changing Conditions
As strategy, markets, technology, and customer needs change, so too must the operating model change.
We Get You
You need an operating model that is aligned to deliver maximum value based on your critical capabilities, aligned to your strategy, and which leverages the expertise of your people, technology, and tools.
We have led the development of operating models for many types and sizes of companies. We can help you define and refine yours. Your structure supports your operating model, and vice versa. Customers receive maximum value from a process designed to enable its flow.
Most operating models are simply a list of tools, or a set of procedures to be followed. Work steps are duplicated, roles are ambiguous, and value flow is easily disrupted.
This. Does. Not. Work.
Define your Flow. Organize Around Capabilities. Optimize It.
A transparent, clearly defined operating model not only improves the flow of value but also enables adaptation as strategy, customers, and markets require. Start or re-imagine your operating model today.
Connect today to get started
Every great relationship starts with a conversation.
You're seeking coaches with actual, real-world leadership and organizational experience;
You want a partner who can provide multiple offerings and work with you in multiple ways;
You're seeking evidence-based approaches, grounded in research, versus simple, case-based (ineffective) solutions which purport to solve every problem, everywhere;
You want more than a staff of new college grads who simply rebrand pre-existing PowerPoint presentations;
You want more than a representative of some software solution who sells it as the sole source of capability;
You're smart enough to know that a single framework or simple approach will not solve all your problems, and you need a partner who thinks that way, too;
You need a partner who has worked in a variety of environments in multiple domains across industries;
You Would Not Work With Us If...
You are looking for a simple, off-the-shelf response to a pervasive, challenging problem;
You want to pay a consultant, ignore them, and then blame them later (there are companies who provide precisely this service);
You just want a rebranded, 400 slide PowerPoint presentation to show you're "working the problem";
You already have the answer to your issues and you need someone to (a) lend their credibility and/or (b) implement it for you;
You do not actually want to grow, develop, or improve your people, teams, and organization;
You think growth and improvement is something everyone else needs;
You want to be able to say you're doing things differently while still just doing the same, old things;
Services
Coaching
Performance Coaching
Proven Approaches for Any Team in Any Environment
Product Coaching
Amazing Products, Delighted Customers
Leadership Coaching
From New Leaders to Seasoned Executives
Agile & Lean Coaching
Leave the Dogma at the Door
unlock the Potential of your Leaders, Teams, and Organization
Supercharge your performance and capacity for change. Coaching engages your teams and leaders in creative and thought-provoking ways. Our coaches have the experience, tools, and credentials to shift your people and thinking in the directions that matter.
Knowledge Transfer is not the only goal. applicability, utility, and retention are critical.
Truly effective training requires careful consideration of the applicability of training to job function and task completion, and should be delivered using experiential methods which promote the direct application of acquired knowledge in work performance. Following with routinized use, feedback, and skill enhancement ensure retention and, ultimately, defines success.
Services
Training
Experiential Teaming
Develop & improve the skills team members need to team effectively.
Agile & Lean
Agile & Lean are powerful tools in the right context. Learn when and how to apply them.
Leader Development
Leadership is a skill. Develop yours with our New Leader Training.
Red Teaming
Red Teaming: tools & techniques to mitigate bias, share openly, and improve outcomes.
